Customer Support Automation
Freemium
OpenSight is a comprehensive customer support automation tool designed to enhance security and streamline customer interactions. The tool offers robust two-factor authentication (2FA) options for added security when accessing accounts. Users can set up 2FA using a hardware security key, a mobile authentication app, or SMS phone verification. This ensures that accounts are protected with an additional layer of security, reducing the risk of unauthorized access.
In addition to its security features, OpenSight excels in customer support automation. It can resolve over 70% of customer inquiries by automating actions such as issuing refunds or applying discounts, alongside providing text-based responses. The tool integrates seamlessly with other platforms like Stripe, Retool, and Snowflake, allowing it to handle repetitive tasks efficiently. This integration capability ensures that businesses can maintain a smooth workflow without the need for manual intervention in routine processes.
OpenSight also offers 24/7 live custom support, ensuring that users have access to assistance whenever they need it. The tool's chatbot feature is particularly noteworthy, as it can assist support agents by suggesting responses based on past support tickets and FAQs. This not only speeds up response times but also ensures that customers receive accurate and consistent information.
Overall, OpenSight is an invaluable tool for businesses looking to enhance their security measures and improve their customer support operations. Its combination of advanced security features, automation capabilities, and integration options makes it a versatile solution for a wide range of use cases.
Not reviewed yet
Two-factor authentication setup
Hardware security key setup
Mobile authentication app setup
SMS phone verification
24/7 live custom support
Chatbot for support agents
Secure account access with 2FA.
Automate customer support responses.
Integrate with Stripe, Retool, and Snowflake.
Issue refunds and apply discounts automatically.
No promo codes available
Not rated by users yet
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AI chatbot enhancing customer support for small businesses.
ChatGPT for customer support & onboarding
AI-powered identity verification for seamless onboarding.
Automate customer service and boost sales effortlessly
Omnichannel platform for customer care and sales
Programmable smart assistant for customer success.