Knowledge Management
Paid
Jochem is an advanced internal knowledge assistant designed to streamline information retrieval and management for teams. This powerful tool enables agents to save valuable time by providing instant answers to their questions, thereby enhancing productivity and efficiency. Team leads can benefit from human-like responses, gaining insights that help in decision-making and team management. Jochem is fully compliant with GDPR regulations, ensuring that all data is handled with the utmost security and privacy standards.
The platform seamlessly integrates with popular messaging tools such as Slack, Microsoft Teams, and Mattermost, making it a versatile addition to any organization's existing toolkit. One of Jochem's standout features is its customer support tool, which allows agents to respond to emails and chats with a single click. This feature is particularly useful for organizations aiming to improve their customer care services, as it empowers agents to become customer care ninjas. The platform is designed to learn from escalations and can automatically update the knowledge base with new information, ensuring that the knowledge repository is always up-to-date. Jochem offers unlimited requests, a self-improving knowledge base, and direct integration with messaging tools, making it an indispensable tool for any organization looking to enhance their information management processes. The simple plugin setup and customization options allow organizations to tailor the platform to their specific needs, further enhancing its utility. By replacing existing tools and enhancing current tooling, Jochem helps organizations streamline their workflows and improve overall team productivity.
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Instant answers for agents
Easy integration with Slack and other tools
Automatic knowledge base updates
Task prioritization and escalation management
Operational insights and analytics
Empowering agents to become customer care ninjas with unlimited requests and a self-improving knowledge base.
Streamlining information retrieval and management processes by replacing existing tools and enhancing current tooling.
Improving team productivity by allowing agents to save time with instant answers to their questions.
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