Customer Support
Freemium
Unthread is an AI-powered tool designed to streamline customer support within Slack channels. It automates support responses, provides valuable insights, and syncs all communication channels into one shared inbox. With features like prioritized ticket assignments, clear escalation paths, and integration with CRMs and task managers, Unthread ensures efficient and scalable support management. It also categorizes customer feedback, suggesting responses based on common requests and helping teams manage conversations across various platforms.
The tool offers comprehensive analytics, drag-and-drop message building, and robust API support for workflow customization. Trusted by top-tier teams, Unthread is the modern solution for enhancing customer support within Slack communities. Unthread helps companies to scale up support on Slack by automatically tracking new conversations, tagging and prioritizing them, and generating or suggesting responses with AI. This ensures that customer inquiries are handled promptly and efficiently, improving overall customer satisfaction. The tool's integration capabilities with CRMs and task managers allow for seamless workflow management and synchronization of communication channels. Additionally, Unthread's analytics provide valuable insights into support performance, enabling data-driven decision-making to enhance support strategies. The drag-and-drop message building feature simplifies the creation of responses, while the robust API support allows for extensive customization of workflows to meet specific business needs. Overall, Unthread is a comprehensive solution for managing customer support within Slack, offering a range of features to improve efficiency, productivity, and customer satisfaction.
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Automated support responses
Ticket assignment prioritization
Integration with CRMs and task managers
Categorization of customer feedback
Analytics and workflow customization support
Automate customer support responses in Slack channels using Unthread, reducing response times and ensuring consistent communication with customers across various inquiries and issues.
Utilize Unthread's prioritized ticket assignments and clear escalation paths to efficiently manage and resolve customer support tickets within Slack, enhancing team productivity and customer satisfaction.
Integrate Unthread with CRMs and task managers to streamline support workflows, synchronize communication channels, and access comprehensive analytics for data-driven decision-making in improving customer support strategies within Slack communities.
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