Customer Engagement
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Social Intents provides a comprehensive solution for engaging with website visitors through platforms like Microsoft Teams, Google Chat, and Slack. It offers a range of features designed to enhance customer interaction and streamline support processes. One of the standout features is the customizable chat widgets, which allow businesses to tailor the chat experience to their specific needs. Additionally, pre-chat surveys help gather essential information before a conversation begins, ensuring that agents are well-prepared to assist visitors. Proactive chat invites can be used to engage visitors at the right moment, increasing the chances of conversion.
The AI-powered chatbots are a key component of Social Intents, enabling businesses to automate responses to common queries, capture leads, and escalate chats to human agents when necessary. This not only improves response times but also ensures that human agents can focus on more complex issues. The tool integrates seamlessly with existing CRM, ticketing, and lead systems, making it easier to manage customer interactions and maintain a unified view of customer data.
Social Intents also provides detailed live chat transcripts and reports, allowing businesses to analyze interactions and identify areas for improvement. This data-driven approach helps in refining customer support strategies and enhancing overall customer satisfaction. By automating routine tasks and providing personalized engagement, Social Intents helps businesses reduce support costs and drive sales.
Overall, Social Intents is an invaluable tool for businesses looking to improve customer satisfaction, streamline support processes, and boost sales through personalized engagement and automation.
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Customization of chat settings
ChatGPT-powered chatbots
Live chat transcripts and reports
Pre-chat surveys
Seamless integration with CRM
Enhance customer engagement and sales with AI chatbots.
Automate lead capture and handle inquiries efficiently.
Streamline customer service with pre-chat surveys and proactive invites.
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