Reputation Management
Trial Available
MARA is an advanced AI-powered tool designed to streamline the process of managing and responding to online reviews. Tailored primarily for the hospitality industry, MARA offers a suite of features that allow businesses to efficiently handle customer feedback. The platform's Review Inbox feature enables users to respond to reviews with minimal effort, connecting directly to various review sources and providing daily notifications for new reviews. By simply generating a reply, sending it, and marking it as done, users can ensure that no feedback goes unanswered. The tool also allows for the automation of replies, saving significant time and effort for businesses managing large volumes of reviews daily.
Additionally, MARA's Review Analytics provides actionable insights, highlighting pros and cons specific to the business, and offering detailed topics such as specific guest complaints about amenities, thus making it easier for businesses to address and improve on critical areas of customer experience.Â
One of the standout features of MARA is its Brand Voice AI, which adapts to the unique tonality of each business, ensuring that responses sound authentic and personalized. This AI can be trained to respond to recurring topics using Smart Snippets, making it an invaluable asset for maintaining consistent communication standards across all reviews. By using MARA, businesses can significantly improve their response rates, enhance their overall ratings, and gain valuable insights from customer feedback, all while saving time and reducing operational costs. The platform's ability to generate individualized responses in multiple languages further adds to its versatility, making it a comprehensive solution for businesses looking to elevate their online reputation management.
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Efficiently handle customer feedback.
Automate replies to reviews.
Provide actionable review insights.
Adapt responses to brand voice.
Support multiple languages.
Respond to online reviews with minimal effort.
Automate replies to save time and effort.
Gain actionable insights from customer feedback.
Maintain consistent communication standards.
Improve response rates and overall ratings.
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Generate professional replies to your public reviews!
Transform customer reviews with AI-powered reputation management.
AI-powered responses for online reviews
Revolutionizing Customer Feedback with AI-Powered Responses
Analyze 100s of reviews and testimonials in seconds
Listen And Act On Customer Voice