Customer Service
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Intercom is a comprehensive AI-first customer service platform designed to centralize, manage, control, and optimize all information that powers AI, agents, and self-serve support. The platform introduces a Knowledge Hub that makes it easier to deliver AI-powered support with well-curated content. Intercom's AI-first approach provides customers with instant support via an AI agent, equips agents with an AI copilot for immediate answers, and offers support leaders AI-driven insights for informed decision-making. All interactions and learnings from customer conversations feed back into the system, continuously improving its efficiency and accuracy. This makes Intercom a holistic solution for enhancing customer service experiences for customers, agents, and support leaders alike.
The platform's AI Agent offers 24/7 support, handling and resolving a significant portion of support volume instantly, far surpassing the capabilities of a standard chatbot. The AI Copilot acts as a personal assistant for support agents, helping them maximize productivity through an AI-enhanced inbox and collaborative ticketing system. For support leaders, Intercom provides robust reporting and insights, enabling them to build powerful automations using a no-code visual builder and send proactive outbound messages to mitigate issues before they escalate.
Intercom also features a versatile Help Center, where customers can find accurate answers whenever and wherever they need them. The platform supports omnichannel communication, ensuring that customers receive consistent and exceptional service across various channels. With functionalities like custom roles, APIs, SDKs, and customizable bots, Intercom offers a highly adaptable environment for businesses of all sizes and industries, from mid-market enterprises to small businesses in sectors such as financial services, e-commerce, software and technology, and healthcare. The platform's ability to integrate with multiple apps and provide both pre-built and custom reports further enhances its utility as a central hub for customer support operations.
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24/7 AI agent support
AI copilot for agents
Knowledge Hub for AI-powered support
Omnichannel communication
No-code automation builder
Custom roles and integrations
Instant support via AI agent
Enhanced agent productivity with AI copilot
AI-driven insights for support leaders
Consistent omnichannel customer service
Customizable bots and integrations for businesses
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