Customer Support
Freemium
DigitalGenius is an advanced AI-driven platform designed specifically for ecommerce, integrating conversational, visual, and generative AI to deliver exceptional customer service. The platform's AI concierge is capable of proactively solving issues, such as identifying lost parcels, processing refunds, and generating return labels without human intervention. By leveraging deep integrations with existing systems—like shipping carriers, ecommerce platforms, ERPs, and payment providers—DigitalGenius can fully resolve customer queries efficiently and accurately. This capability extends to conducting carrier investigations, estimating warehouse shipping times, and automating the replacement and refund processes, thereby enhancing customer satisfaction and loyalty while freeing up human agents for more complex tasks. The visual AI component is adept at detecting product defects and reading barcodes, ensuring quality control and timely issue resolution. Meanwhile, the generative AI offers personalized and empathetic responses, adapting to the brand's tone and drawing from the company’s knowledge base, FAQs, and website content to minimize the need for scripted responses to common questions. This multi-faceted approach not only cuts resolution time but also helps in increasing customer satisfaction (CSAT) and driving sales by turning support interactions into purchase opportunities. Trusted by leading brands, DigitalGenius represents the future of ecommerce customer service, combining efficiency, empathy, and deep technological integration.
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Proactively solves customer issues
Deep integration with existing systems
Visual AI for quality control
Generative AI for personalized responses
Automates refunds and replacements
Ecommerce platforms can automate issue resolution, improving efficiency.
Brands can enhance customer satisfaction with empathetic AI responses.
Operations teams can streamline refund and replacement processes.
Quality control is ensured by detecting product defects with visual AI.
Sales can be driven by transforming support interactions into purchase opportunities.
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