Live Chat Software
Freemium
Click2Magic is an enterprise-grade live chat software designed to enhance customer engagement and support for websites and mobile apps. This powerful tool allows businesses to instantly understand customer behavior, expectations, and needs, facilitating personalized conversations between customers and enterprises. Click2Magic integrates advanced chatbot services, making it particularly useful for multi-vendor online marketplaces that need to handle high volumes of support tickets efficiently.
The AI chatbots provide intelligent responses, ensuring that customer queries are addressed promptly and effectively. One of the standout features of Click2Magic is its single interface that allows users to manage multiple web properties seamlessly. This interface is equipped with powerful archives for viewing chat history and customizable widgets that can be tailored to fit the specific needs of any business. Whether you prefer automated bots or human intervention, Click2Magic ensures that no query goes unanswered, providing fast and effective customer support solutions. Additionally, the tool offers real-time chat and messaging capabilities, the ability to add multiple properties and assign agents, and set permissions for different roles such as Admin, Supervisor, Agent, and Moderator. Pre-defined responses through Canned Responses further streamline the customer support process, making it easier for teams to provide consistent and accurate information. Overall, Click2Magic is a comprehensive solution for businesses looking to improve their customer support and engagement strategies.
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Add chat to website or connect messaging channels
Real-time chat and messaging with customers
Ability to add multiple properties and assign agents
Set permissions for different roles (Admin/Supervisor/Agent/Moderator)
Pre-defined responses through Canned Responses
Analyze customer behavior in real-time and tailor personalized responses.
Manage high volumes of support tickets with intelligent AI chatbots.
Streamline customer engagement across multiple web properties.
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